Home> FAQs


Q: What is the exchange rate?

A: The SGD exchange rate is based on the daily fluctuations of the yuan.


Q: How much is the service fee?

A: No Agent Fees


Q: How to Topup?

A: Go to "My Account" click Topup, enter the Top-up amount and fill in the time and transaction details. We will verify the payment within our normal working hours.


Q: When is the ETA(Estimated Time of Arrival) to me?

A: The seller will usually ship the item to our warehouse within 1-3 business days (depending on distance from our GuangZhou warehouse). After the parcels leave China, it will take another 3-5 days to reach your door.


Q: What are sensitive goods?

A: Renowned brands, imitation goods, liquid, powder, food, chemicals (including cosmetics, skin care, etc.), medicinal drugs, plants, magnetic materials (including electro magnets in electronics), optical CDs, sex toys and so on.


Q: Which goods are considered contraband?

A: Dangerous goods like weapons, explosive, perishables, money, securities, national heritage, antiquities, raw materials (gold, timber, raw iron, etc.), alcohol, tobacco, drugs, hazardous materials, are all restricted articles.


Q: Is there GST charges?

A: Yes, for all parcels exceeding the value of $400 will be required to pay a 7% GST charge.



Q. Why my package shows signed and received, but on 101bao, it shows (not yet reached the warehouse)?

A: For parcels received before 13:00, updates will be shown on the same day. For parcels received after 13:00,it will be processed the following day, so updates will not be shown on the same day of receiving.



Q. What is the volumetric weight?

A. According to the International Air Transport Association (IATA) regulations, if the the shipment's volumetric weight exceeds the actual weight, volumetric weight will be charged. In cases where actual weight is higher, actual weight will be charged; volumetric weight is calculated by: L * H * wide CM / 6000; Weight displayed on Waybills reflect only the actual weight;



Q. What is the storage limit?

Storage time starts from the signing of the parcel. There will be 1 month of free storage, but after that User will be charged 10 RMB per parcel, if parcels are unclaimed for four months, they will be thrown away