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Receiving Parcel Notes

1. After the parcel leaves China, please ensure you remain contactable for courier to complete the delivery. It will take 3-5 days to arrive at your door, where you can track any anytime during the process from our site. You can directly contact the courier company with your tracking number if you have any special request


2. Upon receiving the parcel, it must be weighed upon to ensure the weight tallies with the weight written on the airwaybill. As you un-wrap the merchandises, do take note to keep all packaging intact with clear domestic tracking number for any discrepancies.

If found to contain missing items or different items, do the following

-Take digital photographs with the items + original packaging (with domestic tracking number)

- Email us with the relevant details on item’s issue and we will gladly help you resolve the issue with seller